Royal Service Ambassador
3 weeks ago
We are seeking a highly skilled and customer-focused Royal Service Agent to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide Exceptional Service: Consistently offer professional, friendly, and engaging service to our guests, ensuring their needs are met and exceeded.
- Manage Guest Communications: Process all external and internal calls and emails, either by redirecting or assisting the caller/sender, and promptly answer telephone calls and emails in a clear, friendly, and courteous tone.
- Take Ownership: Take ownership of the caller's request and ensure follow-up according to our hotel's standards, maintaining confidentiality and discretion when handling sensitive information.
- Stay Informed: Have a sufficient working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering, to provide accurate information and support to our guests.
- Dispatch and Update: Act as a dispatcher through Royal Service for security, guest services, and other colleagues in operations, updating Service Requests and work orders and dispatching to the right department.
- System Maintenance: Maintain and monitor the Royal Service software system, ensuring all services provided at Royal Service are always available and carried out efficiently.
- Equipment Maintenance: Responsible for the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
- Confidentiality: Maintain information confidentiality and transcribe complete messages and repeat information to verify accuracy, inputting and retrieving messages to/from the computer.
- Emergency Support: Provide time and information in response to emergencies and guest requests, such as plumbing problems, housekeeping requests, etc., verifying with guests after a reasonable pre-set time whether the request has been delivered.
- Wake-Up Calls: Receive wake-up call requests from guests, repeat information back to the caller as it is taken, accurately and expediently log/input information, and deliver wake-up calls at the requested time.
- Guest Liaison: Serve as a liaison for guests requiring information relating to all aspects of the hotel, such as F&B promotions, Reservations, meetings rooms, etc.
- Table Management: Receive and log into the Table Management System restaurant reservations requests with all required information.
- Lost and Found: Maintain communication with guests regarding lost and found items, creating amenities in the system for efficient delivery and cross-charging.
- Emergency Procedures: Have full knowledge of the hotel's emergency procedures, remaining calm and polite during emergency situations and/or heavy hotel activity.
- Service Driven Environment: Promote and lead a service-driven, results-driven work environment, following department policies, procedures, and service standards, and all safety policies to promote a safe work environment.
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Royal Service Ambassador
4 weeks ago
Al Fujairah City, Fujairah, United Arab Emirates Accor Full timeJob Title: Royal Service AgentWe are seeking a highly skilled and customer-focused Royal Service Agent to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide Exceptional Service:...
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Royal Service Ambassador
4 weeks ago
Al Fujairah City, Fujairah, United Arab Emirates Accor Full timeJob Title: Royal Service AgentAt Accor, we are committed to delivering exceptional service to our guests. As a Royal Service Agent, you will be the face of our hotel, responsible for providing a warm and welcoming experience to our guests.Key Responsibilities:Guest Service: Consistently offer professional, friendly, and engaging service to our guests,...
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Hospitality Ambassador
2 days ago
Al Fujairah City, Fujairah, United Arab Emirates AccorHotel Full timeRole OverviewYou will be the face of our exceptional service and cuisine, ensuring that every guest feels valued and unique. Your warm personal attention and knowledge of our outstanding offerings will make a lasting impression.Key ResponsibilitiesWelcome guests and ensure they are attended to, presenting menus, making recommendations, receiving orders, and...
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Royal Service Agent
4 months ago
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Royal Service Agent
7 months ago
Fujairah, United Arab Emirates Accor Full timeConsistently offer professional,friendly and engaging serviceProcess allexternal and internal calls and emails either by redirectingcalls/emails or assisting thecaller/sender.Promptly answer telephone callsand emails, addressing callers and senders in a clear, friendly andcourteous tone of voice.Take ownership of thecaller’s request and ensure follow up...
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Customer Service Ambassador
3 days ago
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Customer Service Ambassador
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Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeCustomer Service AmbassadorWe are seeking a skilled Customer Service Ambassador to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized service to guests, exceeding their...
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Guest Service Ambassador
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Customer Experience Ambassador
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Real Estate Broker
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Limousine Driver
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Hotel Ambassador
2 days ago
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Logistics Coordinator
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Hospitality Ambassador
3 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a skilled Hospitality Ambassador to join our team at AccorHotel. As a key member of our food and beverage experience, you will be responsible for delivering exceptional service to our guests.Key Responsibilities:Assist guests with menu items and beverage listsHave full knowledge of promotions and preparation methodsFollow all...
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Property Advisor
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Property Consultant
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Anesthesia Care Specialist
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Front Office Ambassador
3 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeJob SummaryWe are seeking a highly skilled and dedicated Front Office Ambassador to join our team at AccorHotel. As a key member of our Front Office Department, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesAct as an ambassador of the Front Office and the hotel,...
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Food and Beverage Ambassador
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Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeBe an Ambassador of Exceptional ServiceYou will be the face of our food and beverage experience, providing warm and personalized attention to our guests. Your knowledge of our outstanding offerings will make them feel unique and valued.Your Key ResponsibilitiesAssist guests with menu items in an informative and helpful wayHave a thorough knowledge of...
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Dining Room Ambassador
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Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full timeKey Responsibilities:• Greet guests and determine the number in their party.• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.• Guide guests through the dining rooms and provide any needed assistance.• Move and arrange tables, chairs, and settings and organize seating for groups...
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Front Office Ambassador
4 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Officer to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Service Ambassador: Provide a warm welcome to all guests,...
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Front Office Ambassador
3 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeKey Responsibilities:As a Front Office Ambassador, you will be the face of our hotel, providing exceptional service to our guests. Your role will involve:Welcoming guests and ensuring a smooth check-in/check-out process.Providing information and assistance to guests, responding to their inquiries and resolving any issues that may arise.Maintaining a clean...