Cluster Sales Director
6 days ago
DAMAC Hotels & Resorts is a leading hospitality company that strives to provide exceptional experiences for its guests. We are committed to delivering high-quality services and creating unique living experiences.
Job Description:
The Cluster Sales Manager is responsible for developing and implementing successful solicitation strategies to targeted clients in the Corporate segment, with the goal of exceeding revenue targets. This role oversees Local and RFP accounts, working closely with the team to achieve pre-determined goals. The successful candidate will be responsible for developing new business relationships and maintaining existing ones, while improving the quality and efficiency of services to maintain hotel standards.
Key Responsibilities:
- Oversee FIT, Long stays, Groups & Staycae segment and work towards achieving hotel goals.
- Supervise and support Sales Executives to deliver standard services to customers and achieve financial goals.
- Jointly call/meetings with General Managers to ensure success of all accounts, especially high-revenue generating ones and repeat clients.
- Negotiate groups and events to maximize results.
- Promote hotel facilities and services to generate incremental revenue from groups and events.
- Maintain a healthy knowledge of hotel competition.
- Ensure familiarity with RFP submission process.
- Maintain high exposure for hotel in major market areas through direct sales solicitation, telephone, and written communication.
- Cultivate and develop new business relationships through key sales activities.
- Maintain close working relationship with clients.
- Maintain pleasant work environment and good communication in department and with other departments to ensure compliance with Brand Standards and guest satisfaction.
- Identify operational challenges and determine how to best work with property staff and customer to solve these challenges and/or develop alternative solutions.
- Participate in customer site inspections and assist with sales process as necessary.
- Solicit feedback from property departments to identify areas for improvement to enhance internal process and guest experience.
- Interact with guests to obtain feedback on product quality and service levels.
- Closely follow up on all business leads within 24-hour response timeline to clients.
- Communicate client requirements in timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- Ensure accurate follow-up and communication both internally to reservations and accounting departments, and confirmation to client.
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