Real Estate Contact Center Team Lead

7 days ago


Dubai, Dubai, United Arab Emirates Dubai Holding Full time

About Dubai Holding Real Estate:

We aim to create unique and attractive lifestyle opportunities in Dubai through our integrated real estate offering, which includes land sales, project management, and facilities management services.

Job Purpose:

The successful candidate will be responsible for overseeing the Contact Centre team, ensuring that immediate operational needs of customers are properly addressed.

Key Responsibilities - Team Lead:

  • Develop and implement strategies to improve customer satisfaction and retention.
  • Manage and maintain accurate records of customer interactions.
  • Collaborate with departments to deliver high-quality customer experiences.
  • Provide training and feedback to team members to enhance their performance.
  • Monitor and report on key performance indicators (KPIs) to inform business decisions.

Qualifications, Experiences, Skills:

  • Bachelor's degree in related discipline; Master's degree preferred.
  • Minimum 2 – 4 years of experience in a customer service role with proven experience working with CRM systems.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to navigate and utilize CRM features efficiently
  • Excellent Telephone Skills
  • Product Knowledge.
  • Good communication and interpersonal skills
  • Team player.
  • Autonomous, self-starter with a passion for selling and supporting customer requests.
  • Customer Client focus
  • Excellent writing skills for reports and emails
  • Attention to detail
  • Active listening skills
  • Results Driven and Target Oriented.

About the Benefits:

We believe in nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.



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