Guest Services Coordinator

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Position Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring a seamless experience for our esteemed guests at Rotana Hotels & Resorts. Your responsibilities will encompass a range of tasks aimed at delivering exceptional service and maintaining high standards of hospitality.

Key Responsibilities
  • Welcoming Guests: Greet visitors with professionalism and warmth, ensuring their expectations are not only met but exceeded from the moment they arrive until their departure.
  • Communication: Foster effective communication with all relevant departments to guarantee smooth service delivery and address any guest needs promptly.
  • Local Knowledge: Stay informed about the hotel’s offerings and local attractions to provide guests with valuable information and recommendations.
  • Guest Profiles: Utilize the Opera guest profile system to maintain awareness of guest preferences and special requests.
  • Luggage Assistance: Ensure the safe and efficient transport of guest luggage from the arrival point to their accommodations and back during check-out.
  • Message Handling: Manage all messages, mail, and packages for guests and staff, ensuring timely and professional delivery.
  • Newspaper Delivery: Distribute morning newspapers to guest rooms as part of our commitment to service excellence.
  • Timely Deliveries: Ensure that guest messages and other deliveries are executed immediately and professionally.
  • Concierge Desk Maintenance: Keep the concierge desk and storage areas clean, organized, and well-maintained to enhance operational efficiency.

Join us in creating memorable experiences for our guests, where every detail matters and exceptional service is our standard.



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