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Guest Services Coordinator

2 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Role Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring a remarkable experience for our guests at Rotana Hotels & Resorts. Your responsibilities will encompass:

  • Welcoming Guests: Greet visitors with a warm and professional demeanor, ensuring their expectations are not just met but exceeded from the moment they arrive until their departure.
  • Effective Communication: Collaborate seamlessly with various departments to guarantee a smooth and efficient service delivery.
  • Local Knowledge: Stay informed about hotel amenities and local attractions to provide guests with accurate information and recommendations.
  • Guest Profiles: Utilize the Opera guest profile system to maintain awareness of guest preferences and history.
  • Luggage Assistance: Ensure the safe and timely transport of guest luggage from arrival to room and vice versa during check-out.
  • Message Handling: Manage all correspondence, including messages, mail, and packages for guests and staff, ensuring timely and professional delivery.
  • Newspaper Delivery: Distribute morning newspapers to guest rooms promptly.
  • Concierge Desk Maintenance: Keep the concierge desk and storage areas organized, clean, and well-maintained.

Your role is essential in creating a welcoming atmosphere that enhances the overall guest experience at our esteemed establishment.