Guest Services Representative

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates HILTON HOTELS Full time

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Room Accommodations Coordinator at Hilton Hotels. As a key member of our front office team, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, pre-registering guests, and managing check-in and check-out procedures.

Key Responsibilities:

  • Assign rooms to guests based on their preferences and availability, ensuring a high level of guest satisfaction.
  • Pre-register designated guests and prepare key packets to ensure a smooth check-in process.
  • Organize and coordinate check-in procedures for arriving groups, including verifying guest information and processing payments.
  • Review and track guest requests for room changes, communicating status to staff and ensuring timely resolution.
  • Confirm reservations and cancellations, ensuring accuracy and attention to detail.
  • Review out-of-order rooms daily, identifying and addressing any issues promptly.
  • Verify and adjust billing for guests, ensuring accuracy and fairness.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Attention to detail and accuracy, with the ability to maintain high standards of quality and service.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.

What We Offer:

Hilton Hotels is committed to providing a positive and supportive work environment, with opportunities for growth and development. As a Room Accommodations Coordinator, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences.



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