Guest Services Representative

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts Dubai Full time
Job Overview

The Front Office Agent plays a pivotal role in ensuring seamless guest experiences at Atlantis Resorts Dubai. This dynamic individual will be responsible for handling check-ins, check-outs, and cashiering transactions efficiently while maintaining exceptional customer service standards.

About the Role

  • This position requires a strong passion for delivering outstanding service to guests from diverse cultural backgrounds.
  • The successful candidate will possess excellent communication skills, both verbal and written, with the ability to work effectively in a fast-paced environment.
  • A bachelor's degree in Hospitality Management or equivalent experience in a similar role within the luxury property is required.
  • Familiarity with hotel reservations systems, such as Opera, is advantageous.
  • Bilingualism or multilingual abilities, particularly in languages like Russian, Arabic, Chinese, French, or German, are highly desirable.

Responsibilities

  • Manage guest check-ins and check-outs efficiently, ensuring accuracy in room assignments and billing.
  • Process cashiering transactions promptly and correctly, maintaining high levels of cash handling security.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues professionally.
  • Maintain accurate and up-to-date guest records and reservations using hotel software.
  • Stay informed about ongoing promotions and local attractions, making recommendations to enhance the guest experience.

Requirements

  • 2+ years of experience in a front office or guest services role within a luxury property.
  • Demonstrated passion for delivering outstanding service, with a focus on attention to detail and efficiency.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to adapt to changing situations and priorities while maintaining high levels of professionalism.


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