Guest Service Representative

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time
Job Description

We are seeking a highly skilled and dedicated Guest Service Agent to join our team at AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a positive experience for all hotel guests.

Main Responsibilities:

  • Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.
  • Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.
  • Handle reservations and manage room inventory, utilizing property management systems to optimize occupancy and revenue.
  • Coordinate with housekeeping and maintenance teams to address guest requests and ensure rooms meet high cleanliness and safety standards.
  • Provide detailed information about hotel amenities, services, and local attractions, creating personalized recommendations to enhance the guest experience.
  • Assist in organizing special events and group bookings, ensuring all guest needs are met with precision and attention to detail.
  • Conduct regular follow-up calls with guests to gather feedback and ensure their needs are met during their stay.
  • Promote hotel services and upsell additional offerings, contributing to the hotel's revenue goals while enhancing the guest experience.
  • Maintain accurate records of guest interactions and transactions, ensuring confidentiality and compliance with data protection regulations.
  • Welcome guests with a warm and friendly demeanor, ensuring a positive first impression that sets the tone for their stay.


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