Guest Service Agent
3 days ago
Job Title: Guest Service Agent - Front Office
Salary: Competitive, negotiable based on experience
- Free duty meals
- Housing accommodation
- Air tickets back home every 2 years
- Health insurance
- Additional perks and benefits
Job Description:
We are currently seeking a dedicated and customer-oriented Guest Service Agent to join our Front Office team at one of Abu Dhabi's leading hotel chains. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests from the moment they arrive until their departure.
Responsibilities:
- Warmly greet guests upon arrival and assist with check-in/check-out procedures
- Handle guest inquiries, requests, and concerns promptly and professionally
- Provide information about hotel facilities, services, and local attractions
- Process reservations, cancellations, and modifications accurately and efficiently
- Maintain accurate records of guest accounts and payments
- Coordinate with other hotel departments to ensure seamless guest experiences
- Handle cash and credit card transactions in accordance with hotel policies
- Uphold high standards of cleanliness and organization at the front desk area
Requirements:
- Previous experience in a front office or guest service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach to guest service
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hotel reservation systems and basic computer skills
- Fluency in English is required; proficiency in Russian is a plus
- Must be eligible to work in Abu Dhabi, UAE
If you are passionate about delivering exceptional guest experiences and possess the above qualifications, we invite you to join our team. We offer a competitive salary, negotiable based on experience, along with attractive benefits and opportunities for growth within the organization.
Please submit your resume (HERE). Only shortlisted candidates will be contacted for further consideration.
#J-18808-Ljbffr-
Guest Services Agent
10 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Centro Hotels by Rotana Full time**Job Overview:**Centro Hotels by Rotana is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities:**Provide personalized service to...
-
Guest Service Agent
6 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full timeJob Description Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times. Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction. Handle reservations and manage room inventory, utilizing...
-
Guest Service Agent
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full timeGuest Service Agent (Russian / Chinese Speaking)The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.Duties...
-
Guest Services Agent
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full timeReceive and process customer requests, and enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport. Accountabilities Perform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding passes...
-
Guest Service Agent
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full timeCompany DescriptionAnantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world– from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches – our ambition is to create unforgettable memories for every guest in every...
-
Guest Service Agent Gym Emiratis Only
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hotels Full timeWhat are we looking forGuest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Previous experience in a customerfocused industryPositive attitude and good communication skillsCommitment to...
-
Agent – Service Center
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently high quality. The...
-
Service Center Agent
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit International Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest ServiceResponsibilitiesThe Service Center Agent is working in a centralarea because she/he receives all the calls from outside the hoteland coordinates the internal calls.The Service Center Agent mustensure that all tasks performed are procedurally correct, timelyand of a consistently quality.The Service Center...
-
Guest Service Agent Gym Emiratis Only
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hotels Full timeWhat are we lookingfor Guest ServiceAgents serving Hilton brands are always working on behalf of ourGuests and working with other Team Members. To successfully fillthis role you should maintain the attitude behaviours skills andvalues that follow: Previousexperience in a customerfocusedindustry Positive attitude and goodcommunication skills Commitment to...
-
Guest Service Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates 21c Museum Hotels Full timeCompany Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Service Agent
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeAbout theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...
-
Guest Service Agent
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeAbout theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...
-
Guest Service Agent
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeAbout theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...
-
Guest Service Representative
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full timeJob DescriptionWe are seeking a highly skilled and dedicated Guest Service Agent to join our team at AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a positive experience for all hotel guests.Main Responsibilities:Manage check-in and...
-
Hotel Guest Services Specialist
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full timeJob Description:The Front Desk Agent is the primary point of contact for guests upon arrival, providing exceptional customer service and ensuring a smooth check-in experience. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Greet guests warmly and efficiently...
-
Guest Service Agent Russian Speaker
12 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeAbout the Role:The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office and within the limits of the established hotel policies and procedures who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.Duties and Responsibilities:Anticipate...
-
Guest Experience Agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full timeRespond to a wide variety of guest requests by accurately essing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.Supervises day-to-day performance of team by reporting to Front Office Manager.Handles all guest interactions with the...
-
Guest Experience Agent
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full timeRespond to a wide variety of guestrequests by accurately essing the guest needs and requests and thenadding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons' policies.Supervisesday-to-day performance of team by reporting to Front OfficeManager.Handles all guest interactions withthe highest...
-
Guest Experience Agent
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full timeRespond to a wide variety of guestrequests by accurately essing the guest needs and requests and thenadding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons' policies.Supervisesday-to-day performance of team by reporting to Front OfficeManager.Handles all guest interactions withthe highest...
-
Guest Services Representative
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts Dubai Full timeJob OverviewThe Front Office Agent plays a pivotal role in ensuring seamless guest experiences at Atlantis Resorts Dubai. This dynamic individual will be responsible for handling check-ins, check-outs, and cashiering transactions efficiently while maintaining exceptional customer service standards.About the RoleThis position requires a strong passion for...