Guest Service Agent

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time

Job Description

  • Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.
  • Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.
  • Handle reservations and manage room inventory, utilizing property management systems to optimize occupancy and revenue.
  • Coordinate with housekeeping and maintenance teams to address guest requests and ensure rooms meet high cleanliness and safety standards.
  • Provide detailed information about hotel amenities, services, and local attractions, creating personalized recommendations to enhance the guest experience.
  • Assist in organizing special events and group bookings, ensuring all guest needs are met with precision and attention to detail.
  • Conduct regular follow-up calls with guests to gather feedback and ensure their needs are met during their stay.
  • Promote hotel services and upsell additional offerings, contributing to the hotel's revenue goals while enhancing the guest experience.
  • Maintain accurate records of guest interactions and transactions, ensuring confidentiality and compliance with data protection regulations.
  • Welcome guests with a warm and friendly demeanor, ensuring a positive first impression that sets the tone for their stay.

Desired Candidate Profile

  • We are looking for Fresh Graduates who are willing to learn and adapt.
  • High school diploma or equivalent; a degree in hospitality management is a plus.
  • Fluency in English is required; proficiency in additional languages is highly desirable to cater to a diverse clientele.
  • Strong problem-solving skills and the ability to remain calm under pressure, ensuring guest concerns are addressed effectively.
  • A positive attitude and a genuine passion for providing exceptional guest service, creating memorable experiences.
  • Excellent communication and interpersonal skills, capable of engaging with guests from various backgrounds with ease.
  • Attention to detail and organizational skills, ensuring all guest requests and queries are handled systematically.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, to accommodate guest needs.

Employment Type: Full Time

Company Industry:

  • Hotels
  • Hospitality

Department / Functional Area:

  • Secretary
  • Front Office
  • Personal Assistant (PA)

Keywords:

  • Front Office Agent
  • Guest Service Agent
  • Guest Services Representative
  • Guest Relations
  • Communication Skills
  • Front Desk Associate
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