Guest Service Agent
2 days ago
Job Description
- Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.
- Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.
- Handle reservations and manage room inventory, utilizing property management systems to optimize occupancy and revenue.
- Coordinate with housekeeping and maintenance teams to address guest requests and ensure rooms meet high cleanliness and safety standards.
- Provide detailed information about hotel amenities, services, and local attractions, creating personalized recommendations to enhance the guest experience.
- Assist in organizing special events and group bookings, ensuring all guest needs are met with precision and attention to detail.
- Conduct regular follow-up calls with guests to gather feedback and ensure their needs are met during their stay.
- Promote hotel services and upsell additional offerings, contributing to the hotel's revenue goals while enhancing the guest experience.
- Maintain accurate records of guest interactions and transactions, ensuring confidentiality and compliance with data protection regulations.
- Welcome guests with a warm and friendly demeanor, ensuring a positive first impression that sets the tone for their stay.
Desired Candidate Profile
- We are looking for Fresh Graduates who are willing to learn and adapt.
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Fluency in English is required; proficiency in additional languages is highly desirable to cater to a diverse clientele.
- Strong problem-solving skills and the ability to remain calm under pressure, ensuring guest concerns are addressed effectively.
- A positive attitude and a genuine passion for providing exceptional guest service, creating memorable experiences.
- Excellent communication and interpersonal skills, capable of engaging with guests from various backgrounds with ease.
- Attention to detail and organizational skills, ensuring all guest requests and queries are handled systematically.
- Flexibility to work various shifts, including evenings, weekends, and holidays, to accommodate guest needs.
Employment Type: Full Time
Company Industry:
- Hotels
- Hospitality
Department / Functional Area:
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords:
- Front Office Agent
- Guest Service Agent
- Guest Services Representative
- Guest Relations
- Communication Skills
- Front Desk Associate
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