Airline Customer Service Representative

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

At Etihad Airways, we're committed to delivering exceptional customer experiences across our global network.

About the Role

We're seeking a skilled Airline Customer Service Representative to join our team. As a key member of our reservations and ticketing department, you will be responsible for handling VIP bookings, enquiries, and online booking engine support.

Key Accountabilities
  1. Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support, through application of technical expertise in reservations, ticket issuance and re-issuance.
  2. Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Team's customer circle.
  3. Handle all special requests for Team's customer circle in coordination with other service delivery areas.
  4. Manage the entire travel journey related to Team's customer circle or Residence bookings across the global Etihad network.
  5. Take immediate service recovery decisions and determine quick-fixes to put issues related to guests' travel experience right.
  6. Manage guests' email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift.

To succeed in this role, you'll need excellent communication and problem-solving skills, as well as a strong ability to work in a fast-paced environment.



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