Guest Services Manager

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Hotels and Resorts Full time

Job Title: Front Office Supervisor - Service Apartments

Location: Shangri-La Service Apartments, Qaryat al Beri, Abu Dhabi

The role of the Front Office Supervisor is integral to the success of our hotel. As a key member of the team, you will be responsible for delivering exceptional guest experiences and providing excellent customer service.

Key Responsibilities:

  • Interact with guests to understand their needs and preferences.
  • Ensure a smooth and enjoyable check-in/check-out process for guests.
  • Maintain high standards of professionalism among front office colleagues.
  • Coordinate daily with housekeeping and engineering teams to ensure maintenance and cleanliness are prioritized.
  • Anticipate and exceed guest expectations by identifying opportunities to provide additional services.
  • Empathetically listen to guest queries and complaints, working with colleagues and the service manager to find solutions.

Requirements:

  • A high level of standards and attention to detail.
  • Efficiency, punctuality, and ability to work in a fast-paced environment.
  • A warm and friendly character, with strong interpersonal skills.
  • Previous experience in luxury hospitality or customer service.
  • Ability to lead and inspire others, living and breathing the Shangri-La values.


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