Front Office Ambassador

3 days ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

Job Summary

We are seeking a highly skilled and dedicated Front Office Ambassador to join our team at AccorHotel. As a key member of our Front Office Department, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities

  • Act as an ambassador of the Front Office and the hotel, promoting a positive image and providing exceptional service to guests.
  • Maintain a clean and well-organized working area, adhering to hotel standards and procedures.
  • Utilize proper telephone etiquette and follow Sofitel standards to ensure a professional and courteous experience for guests.
  • Attend to all guest inquiries and requests, providing prompt and efficient service while respecting hotel standards and procedures.
  • Offer a warm welcome to guests and ensure they enjoy their stay, providing personalized service and exceeding their expectations.
  • Personally greet and escort guests, rather than directing them to locations.
  • Respect the privacy and confidentiality of guests, handling sensitive information with discretion.
  • Manage guest complaints in a professional manner, resolving issues and ensuring guest satisfaction while recording incidents.
  • Seek advice from supervisors or managers in serious cases or when approval is required.
  • Share daily activity highlights with supervisors and managers, including internal and external guest opportunities.
  • Be aware of and report all guest comments or complaints.
  • Be aware of all VIPs visiting or staying in the hotel.
  • Perform a proper cashier close and ensure a complete handover between shifts.
  • Be aware of forged currency and travelers checks, respecting all financial and audit procedures.
  • Check departure lists and ensure checkout times are respected.
  • Properly use all equipment and the Fidelio management system to maintain a perfect knowledge of set-ups.
  • Respect the room keys and section keys handover procedures.
  • Follow daily checklists.
  • Read the F/O logbook daily to update it and sign it.
  • Be aware of all hotel facilities operating timings and promote internal activities and events.
  • Upsell Rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.
  • Stay updated with the latest administrative, organizational, operational, or other changes and news.
  • Attend a daily line-up briefing with the Front Office team to recap tasks and activities.
  • Promote the Accor loyalty programs.
  • Maintain a high morale and happy working relationship among the team.
  • Be flexible and adapt to rotate within the different sub-sections of the Front Office Department.
  • Carry out any other reasonable duties assigned by the Front Office Supervisor and the Assistant Front Office Manager.

Requirements

No

Employment Type

Full-time

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