Customer Service Ambassador

3 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

Customer Service Ambassador

We are seeking a skilled Customer Service Ambassador to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide personalized service to guests, exceeding their expectations and ensuring a seamless stay.
  • Execute efficient check-in and check-out processes, attending to guest preferences and requests.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Handle guest inquiries and requests in a courteous and efficient manner.
  • Process payments and maintain accurate records of financial transactions.
  • Assist in maintaining the lobby area, ensuring it is tidy and well-presented at all times.
  • Uphold the highest standards of confidentiality and security in handling guest information.

Requirements:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Excellent interpersonal and communication skills with a friendly and approachable attitude.
  • Strong organizational skills with great attention to detail.
  • Proficiency in Opera is highly desirable.
  • A passion for delivering exceptional customer service.
  • Fluent in English; additional Russian language is a must.
  • Availability to work flexible hours, including weekends and holidays.
  • Right to work in the UAE.


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