Customer Service Liaison

3 weeks ago


Sharjah, Sharjah, United Arab Emirates client of talentmate sharjah Full time
Key Responsibilities:
  • Customer Interaction: Engage with customers through various channels, providing prompt and professional responses to their queries and concerns.
  • Issue Escalation: Identify and escalate critical issues to management, ensuring timely resolution and minimizing customer dissatisfaction.
  • Collaboration and Communication: Liaise with colleagues and departments to resolve customer issues, sharing knowledge and best practices to enhance service delivery.
  • Continuous Improvement: Analyze customer feedback and suggestions, implementing changes to improve products and services.
  • Training and Development: Provide guidance and support to new customer service agents, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Confidentiality and Integrity: Maintain the highest level of confidentiality and professionalism in all customer interactions, upholding the company's values and reputation.

About Our Team: At Client of Talentmate Sharjah, we value our customers and strive to deliver exceptional service experiences. As a customer service representative, you will play a vital role in shaping our customers' perceptions of our brand, ensuring their satisfaction and loyalty.



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