Customer Service Representative

6 hours ago

Sharjah, Sharjah, United Arab Emirates Spark LLC Full time

We're looking for a skilled Customer Service Representative who can manage customer inquiries and concerns with ease. As a Front Desk Support Specialist, you'll be responsible for processing orders, modifications, and escalating complaints across various communication channels. Our ideal candidate will possess excellent communication skills, be able to adapt to different situations, and provide accurate and timely solutions to customer issues.

Key Responsibilities:

  • Respond to customer service tickets via email, chat, and support portal using our ticket managing software, Gorgias.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Meet sales targets and chat/email handling quotas.

Requirements:

  • Must fit in with our team culture and have sound knowledge of LEGO, pop culture, movies, and TV shows.
  • Must be personable to customers and understand what they're talking about, and handle their concerns appropriately.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong chat/email handling skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.

Benefits:

  • Day 1 HMO coverage.
  • Standard government and Emapta benefits.
  • Prime Office Locations.
  • 20 days annual leave.
  • Career growth opportunities.
  • Diverse and supportive work environment.
  • Fun employee engagement activities.

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