Customer Service Representative

20 hours ago

Sharjah, Sharjah, United Arab Emirates Erick Trading Full time

Key Responsibilities:

  • Greeting and Welcoming Customers: Provide a warm and professional welcome to all customers, ensuring they feel valued and appreciated.
  • Tending to Customer Needs: Act as the first point of contact for customers, addressing their inquiries, resolving complaints, and providing exceptional customer service.
  • Communication and Coordination: Inform hairdressers and beauticians about customer appointments, requirements, and any changes, ensuring seamless communication and coordination.
  • Administrative Tasks: Manage phone calls, emails, deliveries, and office inventory, as well as process bookings, cancellations, and manage appointment schedules.
  • Reception Area Maintenance: Ensure the reception area remains clean, professional, and well-organized, maintaining a high standard of presentation at all times.
  • Marketing and Sales Support: Provide customers with information on promotions, new products, and services, supporting the salon's marketing and sales efforts.
  • Financial Transactions: Process transactions, issue receipts, and balance the cash register, ensuring accurate and reliable financial management.
  • Operational Tasks: Perform administrative tasks, such as filing, updating records, and logging transactions, as well as operate scanners, scales, cash registers, and other electronics.
  • Customer Service Excellence: Welcome customers, answer their questions, help them locate items, and provide advice or recommendations, ensuring exceptional customer service at all times.

Requirements:

  • Excellent Communication Skills: Effective communication and interpersonal skills to interact with customers, colleagues, and management.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization in a fast-paced environment.
  • Attention to Detail: Meticulous attention to detail to ensure accurate financial transactions, appointment management, and customer service.
  • Teamwork: Ability to work collaboratively with colleagues, management, and other stakeholders to achieve common goals.

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