Customer Experience Director

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Talent Higher Full time

Customer Experience Manager Job Description

Talent Higher is seeking a highly skilled Customer Experience Manager to lead our customer service department. The ideal candidate will have excellent leadership and strategic planning skills, with the ability to develop and implement effective customer service strategies.

Key Responsibilities

  1. Develop and implement yearly strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.
  2. Recruit, train, and manage a team of customer service representatives, team leaders, supervisors, and support staff.
  3. Provide coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
  4. Develop and manage the customer service department budget, allocating resources effectively.
  5. Develop service procedures, policies, and standards.
  6. Manage the functions of receiving, assessing, analyzing, resolving, and documenting customers' issues and complaints in accordance with agreed requirements.


  • Sharjah, Sharjah, United Arab Emirates Platinumlist Full time

    Customer Service DirectorAt Platinumlist, we are seeking a highly skilled Customer Service Director to lead our customer service department. The ideal candidate will have a proven track record of supervising day-to-day operations, responding to customer service issues, and creating effective customer service procedures.Key Responsibilities:Supervise and...


  • Sharjah, Sharjah, United Arab Emirates Agoda sharjah Full time

    Key Responsibilities:Monitor customer interactions across various touchpoints to identify areas for improvement.Collaborate with cross-functional teams to develop and implement customer-centric strategies.Align customer experience initiatives with marketing objectives to enhance brand awareness.Proactively address customer needs and concerns to maintain...


  • Sharjah, Sharjah, United Arab Emirates Samsung Full time

    Key Responsibilities:Oversee the daily operations of the customer support department, ensuring seamless delivery of services.Develop and implement effective customer support processes to enhance customer satisfaction and loyalty.Lead a team of support professionals, providing guidance and coaching to ensure excellent customer service.Collaborate with...

  • Sales Director

    4 weeks ago


    Sharjah, Sharjah, United Arab Emirates eMagine Solutions Full time

    Key Responsibilities:Leading and motivating staff to enhance customer service delivery.Developing and implementing strategic sales plans to achieve sales targets.Fostering long-term relationships with customers to increase customer loyalty.Creating and promoting weekly, monthly, and quarterly sales objectives.Preparing accurate and detailed sales...


  • Sharjah, Sharjah, United Arab Emirates Ic Solutions Full time

    The role of the Customer Service Operations Lead is to oversee the day-to-day operations in the customer service department. This involves supervising a team, responding to customer service issues, and creating effective customer service procedures and policies.Responsibilities:Supervising Day-to-Day Operations: Oversee the day-to-day operations in the...

  • Sales Director

    4 weeks ago


    Sharjah, Sharjah, United Arab Emirates al qaryah auction Full time

    Job Title: Sales DirectorAt Al Qaryah Auction, we are seeking a highly skilled and experienced Sales Director to lead our sales team. The successful candidate will be responsible for developing and executing sales and marketing strategies to achieve company objectives and revenue targets.Main Responsibilities:* Leading, motivating, and managing the sales...

  • Project Director

    3 weeks ago


    Sharjah, Sharjah, United Arab Emirates Turner & Townsend International LimitedDubai Full time

    Job Title: Project DirectorWe are seeking an experienced and skilled Project Director to lead our project management team at Turner & Townsend International Limited in Dubai. As a Project Director, you will be responsible for identifying key objectives, tasks, and projects, planning and scheduling strategies, creating budgets and guidelines, and supervising...


  • Sharjah, Sharjah, United Arab Emirates Madison Pearl Full time

    Key Responsibilities:As a key member of the Madison Pearl leadership team, the Vice President VP will be responsible for leading the company's overall mission, values, and strategic goals. This includes attending meetings with the board of directors and sharing company information, as well as leading, guiding, directing, and evaluating the work of other...

  • Marketing Director

    4 weeks ago


    Sharjah, Sharjah, United Arab Emirates hilton hotel sharjah Full time

    Marketing Manager Role at Hilton Hotel SharjahWe are seeking a highly skilled Marketing Manager to join our team at Hilton Hotel Sharjah. The successful candidate will be responsible for creating a strategic marketing strategy and implementing tasks to achieve our goals.Key Responsibilities:Collaborate with the marketing director to develop a comprehensive...


  • Sharjah, Sharjah, United Arab Emirates Tiger Recruitment dubai Full time

    Key Responsibilities:Relationship Building: Foster strong, collaborative relationships with customers, vendors, and distributors, as well as sales and marketing teams to drive business growth.Market Research and Analysis: Develop in-depth knowledge of company offerings to identify lucrative business opportunities and inform strategic decisions.Marketing...


  • Sharjah, Sharjah, United Arab Emirates Wood PLC Full time

    Job Title:Senior Engineering DirectorAbout the Role:We are seeking an experienced Senior Engineering Director to lead our multidiscipline engineering teams in Sharjah, UAE.Key Responsibilities:Drive technical assurance and ensure compliance with standards and processes.Identify and mitigate areas of risk and improvement opportunities.Manage and lead...


  • Sharjah, Sharjah, United Arab Emirates Motivate Publishing Full time

    Job Summary:As a key member of our creative team at Motivate Publishing, the Director of Creative Strategy will be responsible for driving our branding and marketing efforts forward. Key responsibilities include:Collaborating with our brand team to develop innovative strategies for brand positioning, promotional campaigns, and marketing...


  • Sharjah, Sharjah, United Arab Emirates Jobtrack Management Services sharjah Full time

    Key Responsibilities:Develop and implement effective communication strategies to build brand awareness and customer satisfaction.Prepare detailed media activity reports and plan the design, content, and production of all marketing materials.Work with marketing departments to generate new ideas and strategies, and supervise projects to ensure...


  • Sharjah, Sharjah, United Arab Emirates The First Group Dubai Full time

    Job Title: Public Relations and Marketing DirectorJob Summary:We are seeking a highly skilled Public Relations and Marketing Director to join our team at The First Group Dubai. The successful candidate will be responsible for developing and implementing effective public relations and marketing strategies to promote our brand and enhance our reputation.Key...


  • Sharjah, Sharjah, United Arab Emirates Itineris RBS Full time

    Key Responsibilities:As Operations Director for Aluminum Manufacturing, you will oversee the day-to-day operations of the manufacturing facility, ensuring optimal production output and efficiency. This includes collaborating with production teams to streamline workflows, minimize downtime, and improve overall operational effectiveness.Key Performance...


  • Sharjah, Sharjah, United Arab Emirates Perfect Ideas Recruitment Consultancy Full time

    Job Title: Business Development DirectorJob Summary: We are seeking a highly motivated and experienced Business Development Director to join our team at Perfect Ideas Recruitment Consultancy. The ideal candidate will have a proven track record of success in sales and business development, with a strong understanding of the pharma/biotech industry.Key...


  • Sharjah, Sharjah, United Arab Emirates Client of Michael Page Full time

    Key Responsibilities:Developing and executing regional marketing plans to achieve specific goals and objectives.Collaborating with the marketing director to create innovative strategies and campaigns.Analyzing local market trends and competitor activity to inform marketing decisions.Managing the regional marketing budget and ensuring effective resource...

  • Sales Director

    4 weeks ago


    Sharjah, Sharjah, United Arab Emirates HILTON HOTELS Full time

    Key ResponsibilitiesThe Sales Director will be responsible for managing hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business. This includes focusing sales efforts for all market segments and working closely with the Senior Management Team to identify and drive focused activities on elements of the...

  • Dance Director

    4 weeks ago


    Sharjah, Sharjah, United Arab Emirates Qureos Full time

    Job DescriptionWe are seeking a highly skilled Dance Director to lead our dance performances at Qureos. The ideal candidate will have a strong background in choreography and dance instruction, with the ability to develop unique and engaging routines that fit our brand's atmosphere.Key ResponsibilitiesDevelop Thematic Dance Routines: Create dance performances...


  • Sharjah, Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time

    Key Responsibilities:Deliver exceptional customer service as a Customer Service OfficerBe available to work shifts, including weekends and public holidays, as per the rosterUtilize strong communication skills to effectively interact with customersMaintain a customer service orientation to ensure a positive experienceHold a minimum High School...