Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Spark LLC. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and complete information to customers through various communication channels.
- Meet or exceed customer service team sales targets and chat/email handling quotas.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions and process customer accounts.
Requirements:
- Proven customer support experience or experience as a Client Service Representative.
- Strong chat/email handling skills and ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices, such as Gorgias.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
What We Offer:
- Day 1 HMO coverage.
- Standard government and Emapta benefits.
- Prime Office Locations.
- 20 days annual leave.
- Career growth opportunities.
- Diverse and supportive work environment.
Why Join Us:
At Spark LLC, we value our employees and strive to create a diverse and inclusive work environment. We offer a range of benefits and opportunities for career growth and development.
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