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Restaurant Hostess

2 months ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Summary

EATHOS is seeking a highly skilled and charismatic Restaurant Hostess to join our team. As a key member of our front-of-house staff, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring a seamless dining experience from arrival to departure.

Key Responsibilities
  • Greeting and Seating: Greet guests with a friendly and approachable demeanor, ensuring a warm welcome to our restaurant.
  • Reservation Management: Manage reservations efficiently, considering guest preferences and table availability.
  • Guest Service: Provide exceptional customer service, assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
  • Waiting Area Maintenance: Maintain the cleanliness and tidiness of the waiting area and host stand.
  • Menu Knowledge: Develop a comprehensive understanding of our menu, including all sushi dishes and other offerings.
  • Team Collaboration: Communicate effectively with the service team to ensure a smooth flow of guests and efficient table turnover.
  • Sequence of Service: Implement our restaurant's sequence of service to ensure a consistent and seamless dining experience for guests.
  • Guest Follow-up: Reach out to guests with reservation reminders and follow up with feedback and gratitude.
  • Guest Concerns: Handle guest concerns or complaints with diplomacy and a customer-centric approach.
  • Cash Handling: Handle cash transactions accurately and securely.
  • Overall Cleanliness: Assist in maintaining the overall cleanliness and presentation of the dining area.
Requirements
  • Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
  • Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
  • Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
  • Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
  • Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
  • Appearance: Presentable and professional appearance in adherence to our restaurant's dress code.
  • Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
  • Knowledge of Japanese Cuisine: Familiarity with sushi and Japanese cuisine is advantageous but not required.
  • Previous Experience: Experience as a hostess or in a customer service role is desirable.