Restaurant Hostess

3 weeks ago


Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
Roles and Responsibilities

As a key member of the FIVE Hotels and Resorts team, the Front of House Host/Hostess plays a vital role in ensuring an exceptional guest experience. Key responsibilities include:

  • Welcoming guests upon arrival and creating a positive first impression.
  • Managing the front of house operations, including table assignments and waitlists.
  • Providing accurate wait time estimates and ensuring guests are well taken care of.
  • Proactively acknowledging and remembering guest preferences, maintaining meticulous guest history records.
  • Exhibiting an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings.
  • Efficiently processing billing and payments while adhering to FIVE's industry-leading control procedures.
  • Enhancing the overall guest experience by ensuring seamless operations and excellence in service delivery.
Key Skills and Qualities

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Key skills and qualities include:

  • Customer service skills, including welcoming guests and creating a positive first impression.
  • Organizational skills, including table management and reservation handling.
  • Leadership skills, including team coordination and training.
  • Problem-solving skills, including conflict resolution and adaptability.
  • Time management skills, including prioritization and efficiency.
  • Attention to detail, including maintaining cleanliness and guest preferences.
  • Knowledge of the establishment, including menu familiarity and restaurant layout.
  • Sales skills, including promoting specials and upselling.
  • Professionalism, including composure and appearance.

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