Guest Relations Manager

19 hours ago


Dubai, Dubai, United Arab Emirates Foreground LLC Full time

We are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Foreground LLC is seeking a Guest Relations Manager to join their team in Dubai.

Key Responsibilities:

  • Manage the Guest Relations department to create and maintain a positive experience for guests.
  • Review guests' arrival and departure lists daily and allocate tasks to the Guest Relations team.
  • Accommodate VIP guests and oversee their stay, ensuring a high level of quality and service.
  • Liaise with Property Services to ensure properties are guest-ready and maintain top quality.
  • Oversee guest experiences throughout their stay, addressing all needs and concerns in a timely and professional manner.
  • Provide specialized support to guests, maintaining open communication and responding promptly to their inquiries.
  • Manage difficult communications with dissatisfied guests, resolving issues efficiently and effectively.
  • Handle challenging situations and issues that may occur during guests' stays, demonstrating sound judgment and resilience under pressure.
  • Coordinate with Reservations and Property Services to communicate guest expectations and issues.
  • Manage and report claims for damages caused by guests, prioritizing tasks and communicating effectively with colleagues.

Qualifications:

  • Minimum 3 years of experience in guest relations management within a holiday home operator.
  • Exceptional organizational skills and the ability to handle multiple tasks simultaneously.
  • Goal-oriented with a proactive approach, demonstrating strategic thinking and attention to detail.
  • Capable of independently initiating and completing projects, engaging with senior management and guests.
  • Warm, empathetic, and confident in conveying hospitality, with strong managerial, interpersonal, and communication skills.
  • Professional and diplomatic disposition, with the ability to build rapport and professional relationships.
  • Flexible and adaptable to changing objectives, with a UAE driving license and Arabic speaking skills as a plus.

Remote Work: No


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