Guest Relations Manager
19 hours ago
We are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Foreground LLC is seeking a Guest Relations Manager to join their team in Dubai.
Key Responsibilities:
- Manage the Guest Relations department to create and maintain a positive experience for guests.
- Review guests' arrival and departure lists daily and allocate tasks to the Guest Relations team.
- Accommodate VIP guests and oversee their stay, ensuring a high level of quality and service.
- Liaise with Property Services to ensure properties are guest-ready and maintain top quality.
- Oversee guest experiences throughout their stay, addressing all needs and concerns in a timely and professional manner.
- Provide specialized support to guests, maintaining open communication and responding promptly to their inquiries.
- Manage difficult communications with dissatisfied guests, resolving issues efficiently and effectively.
- Handle challenging situations and issues that may occur during guests' stays, demonstrating sound judgment and resilience under pressure.
- Coordinate with Reservations and Property Services to communicate guest expectations and issues.
- Manage and report claims for damages caused by guests, prioritizing tasks and communicating effectively with colleagues.
Qualifications:
- Minimum 3 years of experience in guest relations management within a holiday home operator.
- Exceptional organizational skills and the ability to handle multiple tasks simultaneously.
- Goal-oriented with a proactive approach, demonstrating strategic thinking and attention to detail.
- Capable of independently initiating and completing projects, engaging with senior management and guests.
- Warm, empathetic, and confident in conveying hospitality, with strong managerial, interpersonal, and communication skills.
- Professional and diplomatic disposition, with the ability to build rapport and professional relationships.
- Flexible and adaptable to changing objectives, with a UAE driving license and Arabic speaking skills as a plus.
Remote Work: No
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