Clinical Operations Manager

1 month ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
Clinic Supervisor Job Description

At American Hospital Dubai mea, we are seeking a highly skilled and experienced Clinic Supervisor to join our team. The successful candidate will be responsible for supporting the provision of safe, patient-focused quality care, assisting in the daily functioning of the clinic, and maintaining confidentiality.

Key Responsibilities:
  • Supervise Patient Relations Staff: Provide ongoing and continuous supervision of all Patient Relation Staff, ensuring they are proficient in the iConnect Practice Management System and other required hospital training programs.
  • Liaise with IT Department: Collaborate with the IT department to address and troubleshoot iConnect operational issues.
  • Monitor Cash Outstanding: Regularly monitor cash outstanding, noshow, and employer details reports, investigating all accounts of patient walkouts and late charges entries.
  • Provide Cashier Training: Offer cashier training to reduce cash outstanding episodes.
  • Collaborate with Finance Department: Work collaboratively with the finance department and other hospital staff to reduce cash outstanding.
  • Liaise with Insurance Department: Liaise with the Insurance Department to resolve registration errors.
  • Schedule Patient Relations Staff: Arrange the monthly schedule of the reception, switchboard, porters, and Patient Relations Executives of clinics without Clinic Managers.
  • Reassign Patient Relations Executives: Reassign Patient Relations Executives to cover clinic areas in times of illness or vacations in collaboration with the floor leaders under the supervision of the line manager of clinic operation.
  • Participate in Interviews: Participate in the interview of new Patient Relations Executives.
  • Ensure Proficiency: Ensure that all Patient Relations Staff are proficient in the Down Time Procedure.
  • Adhere to Hospital Code of Conduct: Perform all duties and tasks as per the hospital Code of Conduct and in line with the hospital's Vision and Mission.

We are looking for a professional and experienced individual who can provide excellent support to our team. If you are a motivated and organized individual with a passion for delivering high-quality patient care, we encourage you to apply for this exciting opportunity.



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