Clinical Operations Manager
3 weeks ago
Job Purpose: As a Clinical Services Manager Allied Support, you will be responsible for overseeing the efficient management of business operations in assigned Emirates Group Medical Services (EGMS) Clinics. This entails ensuring administrative, clinical, and operational support for the clinical programs offered in the assigned Clinic, while maintaining cost-effective measures and adhering to regulatory requirements.
Main Responsibilities:
- Operational Management: Plan and manage all operational aspects of the day-to-day running of assigned areas of responsibility, ensuring the service meets regulatory, business, and customer requirements within agreed budgets.
- Project Leadership: Identify, lead, and direct projects to improve and develop services provided by EGMS, proactively identifying synergies across various sections and working with stakeholders to develop services and pathways.
- Data Analysis: Analyze data and produce clear and timely management reports on indicators of activity, performance, and quality, identifying opportunities for improvement and engaging with stakeholders to ensure implementation.
- Stakeholder Engagement: Negotiate with internal and external stakeholders, leading ongoing effective stakeholder engagement to ensure the service meets customer needs and proactively seeks opportunities to maximize service delivery.
- Team Management: Manage a team of administration and clinical support staff, negotiating and coordinating demands on resources to ensure the service runs effectively, and managing team performance to ensure service standards are maintained.
Requirements:
- Degree or Honours in a healthcare subject/profession with postgraduate/masters level study.
- 10 Years experience as Medical/Safety/Quality/Healthcare Professional.
- Operational Experience in either Tertiary Care or Primary Care.
- Working within medical services, including working in a similar role at managerial level.
- Proven leadership and people management skills, including resource planning and budget control.
- Process improvement and project management skills.
- Computer literate with proficiencies in MS Office as well as medical systems.
- Specialist Qualification or Certification related to healthcare quality risk management or auditing is preferred.
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