Clinical Operations Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Title: Clinical Services Manager

Job Purpose:

We are seeking a highly skilled and experienced Clinical Services Manager to join our team at Precision Hire Solution. As a Clinical Services Manager, you will be responsible for managing all aspects of business operations in an assigned Emirates Group Medical Services (EGMS) Clinic/s. This includes ensuring efficient administrative, clinical, operational, and cost-effective support for the clinical programmes offered in the assigned Clinic.

Key Responsibilities:

  • Plan and manage all operational aspects of the day-to-day running of assigned areas of responsibility, ensuring the service meets regulatory, business, and customer requirements within agreed budgets.
  • Identify, lead, and direct projects to improve and develop services provided by EGMS, proactively identifying synergies across various sections and working with VP's, Manager of Clinical Operations, and other managers to develop services and pathways, implementing best practice and improving access to care.
  • Analyze data and produce clear and timely management reports on indicators of activity, performance, and quality, analyzing data and identifying opportunities for improvement and engaging with relevant stakeholders prior to presenting recommendations and ensuring implementation.
  • Negotiate with internal and external stakeholders and lead ongoing effective stakeholder engagement with both internal and external customers to ensure the service meets the needs of its customers and proactively seek opportunities to maximize service delivery across the organization.
  • Manage customer feedback, coordinating Customer Feedback Surveys as well as complaints from internal and external customers.
  • Analyze trends, advise, and influence the Manager of Clinical Operations regarding opportunities to improve systems and processes to reduce complaints and enhance overall customer experience and then follow through with implementation and operationalization of agreed initiatives.
  • Participate in managing IT projects across EGMS and ensure the IT budget for the assigned areas is controlled, participating in IT initiatives across EGMS and initiating any improvements relevant and unique to the area of responsibility within the constraints of their assigned budget.
  • Manage the facilities and materials requirements of the assigned clinic, ensuring regulatory requirements are being met while remaining within budget and without any disruption in service delivery.
  • Lead the accreditation framework for the assigned Clinic/s to ensure EGMS meets accreditation and regulatory requirements, overseeing and ensuring that EGMS maintains international accreditation and ongoing compliance with multiple regulatory authorities according to the defined standards related to both corporate and support services.
  • Ensure regulatory compliance with the management of medical records and information as well as the management of administrative and clinical support functions within the service as defined by the applicable standards.
  • Manage and prepare the annual budget for the clinic, which includes manpower operational costs, licensing of the clinic, and facilities, monitoring and tracking expenses, analyzing deviations, and driving recommendations for corrective action to ensure cost savings.
  • Manage a team of administration and clinical support staff across in their assigned Clinic/s, negotiating and coordinating demands on resources to ensure the services run effectively, managing the team's performance to ensure service standards are maintained and staff are developed to meet the competencies of the role and objectives set accordingly.

Qualifications & Experience:

  • Degree or Honours (123 or equivalent) in a healthcare subject/profession with postgraduate/masters level study (e.g. PGC PGD or Masters Degree)
  • 10 Years experience as Medical/Safety/Quality/Healthcare Professional
  • Operational Experience in either Tertiary Care or Primary Care
  • Working within medical services including working in a similar role at managerial level
  • Proven leadership and people management skills are essential, including resource planning and budget control.
  • Process improvement and project management skills.
  • Computer literate with proficiencies in MS Office as well as medical systems.
  • Specialist Qualification or Certification related to healthcare quality risk management or auditing (CPHQ IHCQP CPPS ISO etc) is preferred.

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