Senior Clinical Operations Manager

3 days ago


Dubai, Dubai, United Arab Emirates ClickJobs Full time
About Fella Health

We're a telemedicine clinic dedicated to helping middle-aged men live longer, healthier lives. Our mission is to solve male obesity worldwide by accelerating the take-up of GLP-1s in this demographic.

We've experienced rapid growth, expanding our state coverage to over 75% of the US population and starting to expand our clinical protocol beyond weight loss. We're now eyeing international expansion.

The Opportunity

We're seeking a highly skilled Senior Clinical Operations Manager to run our telemedicine clinic. As a key member of our team, you'll be responsible for scaling our clinic while maintaining industry-leading metrics for Activation, Retention, and Referral.

You'll work closely with our Medical Support Lead, Clinical Systems Lead, and Head of Engineering to ensure seamless operations and drive growth. Your primary focus will be on keeping our patients happy, which means getting them their medication within 14 days of signup and ensuring a great user experience from signup to their first dose.

Key Responsibilities
  1. Activation: Ensure patients receive their medication within 14 days of signup and have a seamless onboarding experience.
  2. Retention: Proactively engage with patients to prevent churn and ensure they reach their weight loss goals.
  3. Review/Referral: Foster a positive experience that encourages patients to write reviews and refer others.

This is a full-time remote role, and you'll work in the timezone of your choice as long as you're available for calls until midday Pacific Time each day. You'll report directly to our CEO and have the opportunity to grow with our company.



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