Assistant Clinic Operations Manager

7 days ago

Dubai, Dubai, United Arab Emirates Talent Shark Full time
Job Title: Assistant Clinic Operations Manager

About the Role:

Talent Shark is seeking a highly skilled and experienced Assistant Clinic Operations Manager to join our team. As a key member of our operations team, you will be responsible for supporting the Clinic Manager in overseeing daily clinic operations, ensuring exceptional patient experiences, and maintaining the highest standards of service quality.

Key Responsibilities:

  1. Operational Support:
  • Assist the Clinic Manager in managing day-to-day clinic operations, ensuring seamless workflow and patient satisfaction.
  • Ensure compliance with clinic policies, procedures, and standards.
  • Coordinate with various departments to ensure smooth workflow and patient satisfaction.
Patient Management:
  • Oversee patient scheduling, consultations, and follow-ups, ensuring timely and efficient service delivery.
  • Address patient inquiries and resolve complaints promptly and professionally.
  • Maintain confidentiality and patient records in accordance with regulations.
Staff Supervision:
  • Support the recruitment, training, and supervision of clinic staff, ensuring they have the necessary skills and knowledge to deliver exceptional patient care.
  • Conduct regular performance evaluations and provide feedback to staff.
  • Foster a positive and collaborative work environment, promoting teamwork and open communication.
Financial Management:
  • Assist in monitoring clinic budgets and expenses, ensuring accurate financial reporting and analysis.
  • Ensure accurate billing and payment processing, maintaining a high level of financial integrity.
  • Support in financial reporting and analysis, providing insights to inform business decisions.
Marketing and Business Development:
  • Collaborate with the marketing team to develop and implement marketing strategies that attract new clients and promote the clinic's services.
  • Assist in organizing promotional events and campaigns, ensuring effective marketing and business development initiatives.
  • Maintain relationships with existing clients, ensuring repeat business and referrals.
Compliance and Safety:
  • Ensure the clinic adheres to health and safety regulations, maintaining a safe and healthy work environment.
  • Maintain up-to-date knowledge of industry standards and practices, ensuring compliance with regulatory requirements.
  • Implement and monitor infection control protocols, ensuring the highest standards of patient care.

Qualifications:

  • Bachelor's degree in Healthcare Management, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in a similar role within the aesthetics or healthcare industry.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, patients, and stakeholders.
  • Proficiency in clinic management software and MS Office Suite.
  • Fluent in English; knowledge of Arabic is a plus.

Personal Attributes:

  • High level of professionalism and integrity, with a strong commitment to delivering exceptional patient care.
  • Patient-centric approach, with a passion for delivering exceptional service and ensuring patient satisfaction.
  • Ability to work under pressure and adapt to a fast-paced environment, with a strong focus on teamwork and collaboration.
  • Strong leadership and team management skills, with the ability to motivate and inspire staff to deliver exceptional results.

Benefits:

  • Competitive salary and performance-based incentives.
  • Health insurance and other employee benefits.
  • Opportunities for professional development and career advancement.

Application Process:

Interested candidates are invited to submit their resume and cover letter to Talent Shark's HR department, with the subject line Assistant Clinic Operations Manager Application [Your Name].

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