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Front Desk Associate

2 months ago

Sharjah, Sharjah, United Arab Emirates hilton hotel sharjah Full time
Key Responsibilities:

As a key member of our Hilton Hotel Sharjah team, you will be responsible for delivering exceptional guest experiences. Your primary focus will be on ensuring that our guests feel welcome and well-cared for throughout their stay.

Key Tasks:
  • Greeting and Check-in: Greet guests upon arrival, handle check-ins and check-outs efficiently, and provide a warm welcome to our hotel.
  • Front Desk Services: Provide exceptional front desk services, including room assignments, administrative duties, and responding to guest inquiries.
  • Guest Support: Assist guests with their needs, including delivering mail and messages, processing payments, and coordinating with bell service and staff management.
  • Information and Referrals: Serve as a valuable resource for guests, providing information on local transportation, restaurants, and other amenities.
  • Meal and Beverage Requests: Process meal and beverage requests, ensuring that our guests' needs are met promptly and efficiently.
  • Conflict Resolution: Handle any conflicts or tense situations with guests in a professional and courteous manner.

We are looking for a highly skilled and customer-focused individual to join our team. If you have a passion for delivering exceptional guest experiences and are committed to providing outstanding service, we encourage you to apply for this exciting opportunity.