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Dusit Rooms Experience Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts Full time

Key Responsibilities

  • Facilitate guest arrival and departure by streamlining Front Office operations and communication.
  • Promptly, efficiently, and pleasantly resolve guest queries and complaints.

Main Accountabilities

  1. Maintain good working relationships with Front Office colleagues.
  2. Coordinate daily Front Office operations with Managers and Supervisors.

Operational Requirements

  • Ensure rooms are assigned or available for allocation upon arrival.
  • Maintain up-to-date knowledge of groups' arrival, stay, and departure requirements.

Brand Representation

  • Represent Dusit's brand and values at all times.
  • Establish strong relationships with key stakeholders on sustainability.

Culture and Confidentiality

  • Communicate and embrace Dusit's culture.
  • Ensure confidentiality and data protection compliance.

Requirements and Qualifications

  • Advertising, marketing, or communication graduate with experience in a similar field.
  • Fluent and effective communication skills in English and preferably Arabic.

Aptitudes and Skills

  • Confident, outgoing, vibrant, and innovative individual.
  • Ability to work independently and promote the brand image.