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Dusit Rooms Experience Manager
2 weeks ago
Key Responsibilities
- Facilitate guest arrival and departure by streamlining Front Office operations and communication.
- Promptly, efficiently, and pleasantly resolve guest queries and complaints.
Main Accountabilities
- Maintain good working relationships with Front Office colleagues.
- Coordinate daily Front Office operations with Managers and Supervisors.
Operational Requirements
- Ensure rooms are assigned or available for allocation upon arrival.
- Maintain up-to-date knowledge of groups' arrival, stay, and departure requirements.
Brand Representation
- Represent Dusit's brand and values at all times.
- Establish strong relationships with key stakeholders on sustainability.
Culture and Confidentiality
- Communicate and embrace Dusit's culture.
- Ensure confidentiality and data protection compliance.
Requirements and Qualifications
- Advertising, marketing, or communication graduate with experience in a similar field.
- Fluent and effective communication skills in English and preferably Arabic.
Aptitudes and Skills
- Confident, outgoing, vibrant, and innovative individual.
- Ability to work independently and promote the brand image.