Guest Experience Champion

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full time
Job Description

About the Role:

This role is responsible for championing guest excellence and delivering exceptional customer experiences in line with Dusit's signature standards.


Key Responsibilities:
  • Sustainability Management: Strategize and manage implementation of Tree of Life initiatives to maximize net positive impact, foster collaboration among departments, and track sustainability performance.
  • Operational Brand Compliance: Monitor brand signatures in hotel operations, ensure physical brand compliance in all guest touchpoints, and liaise with Marketing for on-brand promotional materials.
  • Customer Experience (CX) Management: Develop and execute signature activities and events focused on customer engagement and satisfaction, drive revenue through innovative CX experiences, and collaborate with division heads to enhance service quality.

Accountabilities:
  • Represent Dusit's brand and values at all times, establishing relationships and delivering an exceptional guest experience.

Requirements & Qualifications:
  • Bachelor's degree in Hotel Management or relevant discipline.
  • Minimum 3-5 years in hotel operations or relevant equivalent field.
  • Knowledgeable in hotel operations, with good English communication skills and a keen attention to detail.
  • Exceptional communication, negotiation, and interpersonal skills, with strong leadership and team management abilities.
  • Creative mindset with a passion for innovation and commitment to delivering memorable guest experiences.


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