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Front Office Supervisor-

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts Full time

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job DescriptionPRIMARY RESPONSIBILITIES:
  1. Ensure the staff's knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
  2. Ensure the smooth handling of both FIT guests and group check-outs according to standard & procedures.
  3. Maintain the staff punctuality and document the attendance record.
  4. Maintain all equipment in Front Desk and ensure all supplies are adequate for operations.
  5. Complete requisitions to replenish shortages of additional items needed to anticipate high volume of business.
  6. Prepare 2 weekly schedules in accordance with the level of business.
  7. Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
  8. Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of Dusit International.
  9. Maintain a healthy working environment and good relationships within the department.
  10. Pre-assign the room in the computer and follow through on designated requirements.
  11. Ensure preparation for all expected guest arrivals are accomplished, including packages & registration cards.
  12. Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
  13. Monitor the room status, report to Housekeeping of unclean rooms and out of service rooms.
  14. Check all discrepant rooms and resolve.
  15. Review status of unfinished assignments and follow up action with oncoming supervisor.
  16. Monitor cashiering procedures:
  17. Process adjustments, paid outs, corrections, miscellaneous charges.
  18. Foreign currency exchange.
  19. Post charges, split charges, transfer charges.
  20. Settle guest accounts.
  21. Close cashier.
  22. Balance cashier summary.
  23. Complete the remittance envelope.
  24. Ensure the telephone is answered within 3 rings with proper telephone etiquette.
  25. Maintain a high standard of personnel appearance & hygiene at all times.
  26. Monitor the process of Express check-in/check-out, ensuring the correct procedures are carried out.
  27. Handle requests for late check-outs according to established hotel procedures.
  28. Ensure Group Check-ins/outs are handled properly according to established hotel procedures.
  29. Ensure that traces are resolved and documented.
  30. Monitor house bank in Front Office and ensure that all banks are intact.
  31. Monitor safe deposit box procedures, inventory the keys and check the record.
OTHERS

Continuous learning through own IDP. Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

Represents Dusit's brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience while promoting Thai graciousness.

COMPANY'S CULTURE

Communicate and fully embrace the Company's culture (our Vision, our Mission, and our Values), lead by example and cascade to all your subordinates. Proud to belong and contribute.

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT
  1. Minimum education of Bachelor degree in Hotel Management or relevant degree.
  2. Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
  3. Familiar with yield management and cost controls.
  4. Good English communication skills, both written and spoken.
  5. Pleasant personality with good communication and interpersonal skills.
Company Industry
  • Hotels
  • Hospitality
Department / Functional Area
  • Secretary
  • Front Office
  • Personal Assistant (PA)
Keywords
  • Front Office Supervisor (Female)
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