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Dusit Hotels Guest Services Supervisor
2 weeks ago
Dusit Hotels and Resorts is seeking a talented Front Office Supervisor to join our team. In this role, you will be responsible for managing the day-to-day operations of our front office department, ensuring that all guests receive exceptional service and attention.
Main Duties:- Oversee the front desk staff, providing guidance and support to ensure excellent guest service standards.
- Manage front office operations, including check-in/check-out procedures, room assignments, and key control.
- Coordinate with other departments to ensure seamless communication and effective problem-solving.
- Develop and implement strategies to improve front office efficiency, productivity, and guest satisfaction.
- Bachelor's degree in Hotel Management or related field.
- A minimum of 2 years' experience in a front office supervisory role, preferably in a similar capacity.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
