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Front Office Assistant Manager

2 months ago

Dubai, Dubai, United Arab Emirates Emirates Grand Hotel Full time
Assistant Front Office Manager

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Emirates Grand Hotel. As a key member of our Front Office department, you will play a crucial role in ensuring exceptional guest service and maintaining the highest standards of hospitality.

Key Responsibilities:
  • Support the Front Office Manager in overseeing the daily operations of the department, ensuring seamless service delivery and adherence to our service standards.
  • Supervise and mentor the Reception, Concierge, Guest Relations, and Telephone Operators teams to guarantee that guests receive prompt, courteous attention and employee recognition.
  • Develop and implement strategies and policies to achieve overall departmental goals and objectives, driving continuous improvement and excellence.
  • Communicate effectively through pre-shift logs, emails, and departmental meetings, sharing pertinent information for each shift and area of operation.
  • Provide exceptional guest service, responding to guest inquiries and requests in a professional and informative manner.
Requirements:
  • Minimum 5 years of hospitality experience, preferably in a 4- or 5-star hotel environment.
  • Proven ability to work well under pressure in a fast-paced environment, with excellent communication skills and a professional presentation.
  • Leadership skills to motivate and lead fellow colleagues as part of a cohesive team.

Please note that knowledge of Opera System is a must, and candidates should be currently residing in the UAE, preferably on a visit or cancelled visa.