Front Office Coordinator
3 weeks ago
Job Summary:
The Front Office Agent will be responsible for managing all activities related to the Front Desk, including reception, check-in/check-out, cashiering, foreign exchange, and assisting guests with inquiries.
Key Responsibilities:
- Register and room all guest arrivals according to established procedures.
- Perform check-in/check-out and room change procedures, ensuring accurate data entry into the hotel system.
- Maintain cashier float and ensure accurate daily reports of all money received.
- Cash hotel guests' personal and travelers' checks and assist with currency exchange.
- Stay up-to-date on all modifications to accounting policies and procedures.
- Attend to guests' requests for using the safe at all times.
- Be knowledgeable about all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and hotel loyalty programs.
- Attend to guests' complaints, inquiries, and requests, referring problems to the supervisor/Assistant Manager if unable to assist.
- Familiarize yourself with other Raffles properties to assist guests with onward bookings to other Raffles properties.
- Ensure guests depart the hotel with a positive impression of hotel service.
- Perform audit balances and prepare all reports for audit in an orderly fashion.
- On night shifts, check night reports, prepare morning reports, and prepare necessary forms for guest arrivals.
- Maintain comprehensive knowledge of standard reservation procedures.
- Maintain exemplary department standards of behavior and appearance and attitude.
- Ensure the front desk work area is kept clean and in an orderly state at all times.
- Be fully aware of the Credit policy.
- Adhere to OH&S policies and procedures.
- Perform related duties and special projects assigned.
Requirements:
Personal Attributes:
- Strong written and verbal communication skills in English.
- Able to develop rapport with and gain support from colleagues and management staff.
- Ability to work cohesively with coworkers as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to promote positive relations with all guests and patrons.
- Able to exercise good judgment with difficult guests.
- Understanding and ability to work in a multicultural environment.
Qualifications:
- Post-secondary education or relevant qualifications in hotel management.
- Arabic or a European language capability.
Experience:
- Minimum 2 years of guest relations experience, preferably in a four or five-star hotel.
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