Front Office Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

The Front Office Agent will be responsible for managing all activities related to the Front Desk, including reception, check-in/check-out, cashiering, foreign exchange, and assisting guests with inquiries.

Key Responsibilities:

  • Register and room all guest arrivals according to established procedures.
  • Perform check-in/check-out and room change procedures, ensuring accurate data entry into the hotel system.
  • Maintain cashier float and ensure accurate daily reports of all money received.
  • Cash hotel guests' personal and travelers' checks and assist with currency exchange.
  • Stay up-to-date on all modifications to accounting policies and procedures.
  • Attend to guests' requests for using the safe at all times.
  • Be knowledgeable about all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and hotel loyalty programs.
  • Attend to guests' complaints, inquiries, and requests, referring problems to the supervisor/Assistant Manager if unable to assist.
  • Familiarize yourself with other Raffles properties to assist guests with onward bookings to other Raffles properties.
  • Ensure guests depart the hotel with a positive impression of hotel service.
  • Perform audit balances and prepare all reports for audit in an orderly fashion.
  • On night shifts, check night reports, prepare morning reports, and prepare necessary forms for guest arrivals.
  • Maintain comprehensive knowledge of standard reservation procedures.
  • Maintain exemplary department standards of behavior and appearance and attitude.
  • Ensure the front desk work area is kept clean and in an orderly state at all times.
  • Be fully aware of the Credit policy.
  • Adhere to OH&S policies and procedures.
  • Perform related duties and special projects assigned.

Requirements:

Personal Attributes:

  • Strong written and verbal communication skills in English.
  • Able to develop rapport with and gain support from colleagues and management staff.
  • Ability to work cohesively with coworkers as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to promote positive relations with all guests and patrons.
  • Able to exercise good judgment with difficult guests.
  • Understanding and ability to work in a multicultural environment.

Qualifications:

  • Post-secondary education or relevant qualifications in hotel management.
  • Arabic or a European language capability.

Experience:

  • Minimum 2 years of guest relations experience, preferably in a four or five-star hotel.


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