Front Desk Representative
7 days ago
Karate Kid Martial Arts in Dubai is seeking a highly skilled and experienced Front Office Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our members.
Key Areas of Responsibility:
- Member Services:
- Develop and implement efficient systems for managing memberships, admissions, and related processes.
- Provide expert guidance on membership packages, fees, and club policies to members and staff.
- Communication and Customer Service:
- Deliver exceptional customer service through effective communication with members, staff, and external stakeholders.
- Manage inbound and outbound calls, emails, and other communications in a professional and efficient manner.
- Scheduling and Coordination:
- Coordinate and schedule martial arts classes, events, and other activities.
- Ensure accurate and timely communication of schedules to members and instructors.
- Reporting and Analysis:
- Prepare and present detailed reports on attendance, membership, and other key metrics.
- Collaborate with the management team to analyze data and identify opportunities for improvement.
Requirements:
- Proven experience in a front office/administrative role within a martial arts or similar fitness-oriented business.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficient in Microsoft Office Suite and relevant administrative tools.
- Ability to multitask and prioritize effectively in a fast-paced environment.
Benefits Package:
- Competitive salary based on experience.
- Opportunities for professional growth within a dynamic martial arts club.
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