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Front Desk Representative

1 week ago

Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time
Responsibilities
  • Front Desk Operations: Manage front desk operations, including greeting patients, registering new patients, and updating existing files.
  • Telephone Calls: Handle telephone calls from patients and other individuals, answering questions, and providing information as needed.
  • Cash Handling: Collect and process cash, credit card slips, and cheques, ensuring accuracy and timeliness according to finance protocols.
  • Patient Education: Provide education to patients regarding investigation procedures, explaining the process and handing over available materials.
  • Complaint Resolution: Address patient complaints in a structured, timely, and professional manner, ensuring fairness, courtesy, and respect for privacy.