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Front Desk Representative

1 week ago

Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time
Job Summary:

We are looking for a highly skilled Front Desk Representative to join our team at the Grand Excelsior Hotel. In this role, you will be responsible for providing top-notch customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Project a pleasant and positive professional image to all contacts at all times
  • Manage guest reservations and check-in/check-out processes efficiently
  • Upsell and identify additional revenue opportunities
  • Maintain accurate records and adhere to billing policies and procedures


Requirements:

To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should be able to work effectively in a fast-paced environment, remain calm under pressure, and maintain a professional demeanor at all times. Prior experience in customer-facing roles is highly desirable.

About Us:

The Grand Excelsior Hotel is committed to delivering exceptional service and creating unforgettable experiences for our guests. We pride ourselves on our warm hospitality, elegant accommodations, and world-class amenities. If you share our passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.