Help Desk Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time
Job Description

As a Help Desk Coordinator at Dice, you will play a critical role in ensuring the smooth operation of our customer service team. Your primary responsibilities will include processing applications, interacting with customers, and managing cases.

Key Responsibilities
  • Application Processing: Review and process applications efficiently, ensuring accuracy and compliance with USDA guidelines.
  • Customer Service: Provide courteous, timely, and accurate frontline customer service interactions, addressing inquiries and resolving issues in a polite and courteous manner.
  • Case Management: Maintain household cases in a database, ensuring benefits are accurately issued and information is organized.
  • Escalation and Resolution: Work with leadership to resolve escalated customer concerns and system problems.
  • Reporting and Analysis: Track customer interactions and inquiries, generating reports for management to inform decision-making.
Requirements

To succeed in this role, you will need:

  • Non-IT Help Desk Experience: 3 years of experience in a help desk environment.
  • Strong Customer Service Skills: 2 years of experience in customer-facing roles, with a focus on providing excellent service.
  • Accuracy in Data Entry: Excellent data entry skills, with attention to detail and accuracy.
What We Offer

As a Help Desk Coordinator at Dice, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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