Help Desk Coordinator
4 weeks ago
As a Help Desk Coordinator, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include processing applications, interacting with customers, and managing cases. You will work closely with our leadership team to resolve escalated customer concerns and system problems.
Key Responsibilities- Process applications efficiently and accurately
- Investigate flagged applications and follow up with households or schools as necessary
- Maintain a variety of files and update case files as new material is collected
- Work with leadership to resolve escalated customer concerns and system problems
- Provide courteous, timely, and accurate frontline customer service interactions and information
- Track customer interactions and inquiries and generate reports for management
- 3 years of non-IT help desk experience
- 2 years of strong customer service experience
- Accuracy in data entry
- Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels
Why Join Our Team?
We are a dynamic and growing organization that values our employees and provides opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.
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