Help Desk Support Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Jadeer Full time
About Jadeer

Jadeer is a reputable software company in UAE known for its outstanding IT support services. Our company is dedicated to ensuring smooth and efficient IT operations for our clients.

The Role

As a Help Desk Technician, you will provide technical support and assistance to end-users. You will troubleshoot hardware and software issues, resolve technical problems, and ensure a high level of customer satisfaction.

Key Responsibilities:
  • Respond to and resolve help desk requests
  • Troubleshoot hardware and software issues
  • Install, configure, and maintain IT equipment
  • Provide user training and support
  • Document support activities and solutions
  • Stay updated on the latest IT technologies and best practices
Requirements:
  • 02 years of experience in IT support
  • Strong knowledge of computer hardware and software
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment
  • Customer-oriented mindset
What We Offer:
  • Competitive salary
  • Health insurance
  • Professional development opportunities
  • Flexible working hours

We offer a supportive and dynamic work environment that values employee growth and satisfaction.



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