Help Desk Coordinator

1 day ago


Dubai, Dubai, United Arab Emirates Dice Full time
Job Description

As a Help Desk Coordinator at Dice, you will play a critical role in ensuring the smooth operation of our customer service team. Your primary responsibilities will include application processing, customer interaction, and case management.

Key Responsibilities:
  • Application Processing: Review and process applications efficiently, ensuring accuracy and compliance with USDA guidelines.
  • Customer Interaction: Provide courteous, timely, and accurate frontline customer service interactions, addressing inquiries and resolving issues in a polite and courteous manner.
  • Case Management: Maintain household cases in a database, ensuring benefits are accurately issued and information is organized.
  • Escalation and Resolution: Work with leadership to resolve escalated customer concerns and system problems.
  • Reporting and Analysis: Track customer interactions and inquiries, generating reports for management to inform decision-making.
Requirements:
  • Non-IT Help Desk Experience: 3 years of experience in a help desk role, providing customer service and technical support.
  • Strong Customer Service Skills: 2 years of experience in customer-facing roles, with a focus on providing excellent service and resolving issues.
  • Accuracy in Data Entry: Excellent data entry skills, with attention to detail and accuracy.
What We Offer:

As a Help Desk Coordinator at Dice, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals. You will be responsible for providing exceptional customer service, processing applications, and managing cases. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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