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Restaurant Hostess

2 months ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Hostess to join our team at EATHOS. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Greeting and Seating: Greet guests with a warm and friendly demeanor, ensuring a positive first impression.
  • Reservation Management: Manage reservations efficiently, considering guest preferences and table availability.
  • Customer Service: Provide excellent customer service, assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
  • Front-of-House Operations: Maintain the cleanliness and tidiness of the waiting area and host stand, ensuring a welcoming atmosphere for guests.
  • Menu Knowledge: Develop a comprehensive understanding of our menu, including all sushi dishes and other offerings.
  • Team Collaboration: Communicate effectively with the service team to ensure a smooth flow of guests and efficient table turnover.
  • Sequence of Service: Implement our restaurant's sequence of service to ensure a consistent and seamless dining experience for guests.
  • Guest Communication: Reach out to guests with reservation reminders and follow up with feedback and gratitude.
  • Guest Concerns: Handle guest concerns or complaints with diplomacy and a customer-centric approach.
  • Cash Handling: Handle cash transactions accurately and securely.
  • Appearance and Attitude: Present a presentable and professional appearance, adhering to our restaurant's dress code.
Requirements
  • Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
  • Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
  • Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
  • Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
  • Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
  • Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
  • Knowledge of Japanese Cuisine: Familiarity with sushi and Japanese cuisine is advantageous but not required.
  • Previous Experience: Experience as a hostess or in a customer service role is desirable.