Customer Experience Officer

1 week ago


Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

About Majid Al Futtaim

Majid Al Futtaim is a leading retail, entertainment, and leisure conglomerate in the Middle East, North Africa, and Central Asia regions. With a strong presence in 18 countries, the company operates a diverse portfolio of iconic brands, including Mall of the Emirates, Carrefour, City Center, and Vox Cinemas.

Job Title: Customer Service Officer

Role Summary

The Customer Service Officer plays a vital role in delivering exceptional customer experiences across all MAF Entertainment concepts in various regions. This position requires a high level of professionalism, friendliness, and efficiency in handling customer interactions.

Key Responsibilities

  • Provide high-quality service to customers, adhering to Standard Operational Procedures.
  • Handle customer complaints and concerns in a polite and professional manner, following the correct escalation process.
  • Ensure the workplace and surrounding area are always clean and organized.

Requirements

  • Certificate or relevant education in Hospitality or a related field.
  • 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality industries.
  • Basic English language verbal and written skills.
  • Excellent communication skills.
  • Customer service orientation.


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