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Customer Experience Specialist

2 months ago

Dubai, Dubai, United Arab Emirates PUMA Gruppe Full time
About the Role

PUMA Gruppe is seeking a highly skilled and motivated Customer Service Coordinator to join our team in Dubai, United Arab Emirates. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our internal and external stakeholders.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and correspondence in a timely and efficient manner, providing accurate and helpful information to resolve issues and meet customer needs.
  • Order Processing: Process and coordinate all orders received via mail or otherwise, following existing company policies, procedures, and programs.
  • Inventory Management: Check incoming stocks of seasonal products against the respective orders on the system, create delivery forms, and forward details to the Warehouse.
  • Customer Support: Provide assistance and support to internal partners including Sales, Marketing, Finance, and Operations representatives relating to order processing.
  • Reporting and Analysis: Prepare and analyze reports on customer service performance, including metrics on response times, resolution rates, and customer satisfaction.
Requirements
  • Education: University Degree
  • Experience: Minimum 1-2 years of experience in sales and/or customer service
  • Skills: Excellent communication skills, ability to work under pressure, strong Microsoft Office skills, and experience in SAP preferred but not mandatory.
About PUMA Gruppe

PUMA Gruppe is a global leader in the sportswear industry, with a strong presence in over 51 countries. We are committed to providing equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. We value diversity and inclusion in our workplace and strive to create a culture that is welcoming and inclusive for all employees.