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Customer Experience Specialist

2 months ago

Dubai, Dubai, United Arab Emirates dnata Travel Group Full time

Job Purpose

To provide exceptional customer service and support to clients of dnata Travel Group, handling a wide range of customer contacts and inquiries to ensure high levels of customer satisfaction and loyalty.

Key Responsibilities

  1. Handle customer contacts, including telephone calls, emails, and faxes, in a professional and courteous manner to meet the requirements of the customer.
  2. Meet individual Key Performance Indicators (KPIs) for customer service and quality to ensure agreed service levels are met.
  3. Provide accurate and timely information to customers regarding products and services, and resolve customer complaints and issues in a fair and efficient manner.
  4. Collaborate with internal teams to ensure seamless customer service and support, and identify opportunities to improve customer experience.
  5. Stay up-to-date with industry trends and developments to maintain a high level of knowledge and expertise in customer service and support.
  6. Participate in quality monitoring and improvement initiatives to ensure high levels of customer satisfaction and loyalty.

Requirements

  1. 10 years of schooling or equivalent.

Experience

  1. Airport operations experience: 1+ year.

Skills and Qualifications

  1. Experience in the contact centre industry.
  2. Fluency in written and spoken English is a must.
  3. Basic knowledge of Microsoft office packages.
  4. Excellent sales skills.
  5. Professional telephone etiquette.
  6. Effective communication skills.
  7. Spoken Arabic language skills would be advantageous.

Benefits

dnata Travel Group offers an attractive tax-free salary and travel benefits, including discounts on flights and hotel stays around the world. Our employees enjoy a unique and rewarding work experience in a cosmopolitan city like Dubai, with opportunities to develop their skills and advance their careers in a dynamic and growing industry.