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Elevated Customer Experience Specialist

2 months ago

Dubai, Dubai, United Arab Emirates MyGwork - LGBTQ+ Business Community Full time

About the Role

We are seeking a highly skilled and passionate Luxury Beauty Chat Consultant to join our team at MyGwork - LGBTQ+ Business Community. As a key member of our customer service team, you will be responsible for providing world-class personalized recommendations to customers via chat, utilizing your expertise in beauty and brand knowledge.

Key Responsibilities

  • Provide expert advice to customers through one-to-one consultations, helping them discover the perfect luxury beauty products and services.
  • Communicate effectively with multiple customers simultaneously, offering personalized and informative recommendations to meet their individual needs and preferences.
  • Identify and understand customers' unique needs and preferences to assist in selecting tailored skincare and makeup regimens.
  • Address customer inquiries and product-related questions promptly, professionally, and accurately, ensuring a seamless customer experience.
  • Develop thoughtful regimen curations and provide expert advice to inspire customers to explore our luxury beauty selection and services.
  • Participate in ongoing training and education programs to stay informed on the latest luxury beauty trends and products, ensuring you can provide informed recommendations to customers.
  • Promote the luxury beauty brand and maintain a strong positive professional image during all customer interactions, building trust and confidence with our customers.
  • Achieve and exceed sales goals and performance metrics, driving business growth and success.
  • Actively contribute to the development of our chat consultation experience, seeking opportunities to improve customer satisfaction and loyalty.
  • Collaborate with our team to identify and implement innovative solutions to enhance the customer experience, driving business growth and success.

Requirements

  • 2+ years of relevant beauty experience, including retail sales counter or chat selling.
  • Exceptional written communication skills, with the ability to clearly communicate in writing and speech to a global customer and brand base.
  • A strong luxury beauty knowledge base, including an array of brands, products, and skincare and makeup knowledge.
  • Demonstrated passion for delivering exceptional customer service and selling skills, with the ability to adapt quickly to changing customer and business needs.
  • Confidence and the ability to make decisions under pressure, with a strong focus on customer satisfaction.
  • Ability to interpret and analyze both personal and team goals, with a focus on driving business growth and success.
  • Computer savvy with knowledge of MS Office Suite, familiarity with multiple web browsers, and instant messenger tools.
  • Flexibility with schedule, including weekends/evenings and occasional holidays, to service customers.

Preferred Qualifications

  • AA or Bachelor's degree within the industry.
  • Bi-lingual a plus.

MyGwork - LGBTQ+ Business Community is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.