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Customer Experience Liaison

2 months ago

Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Experience Officer to join our team at Al Fardan Exchange L.L.C. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • **Communicate Effectively**: Build strong relationships with clients through clear and concise communication, ensuring their needs are met and exceeded.
  • **Provide Expert Support**: Offer knowledgeable and timely support to clients, addressing their queries and concerns regarding our products and services.
  • **Collaborate with Internal Teams**: Work closely with internal departments to ensure seamless delivery of customer service and support.
  • **Analyze and Report**: Regularly analyze and report on any unusual delays in payments, identifying areas for improvement and implementing solutions.
  • **Data Entry and Management**: Accurately and efficiently enter data into various platforms, ensuring data integrity and accuracy.

**Requirements:**

  • **Education**: Possess a Bachelor's Degree in a relevant field.
  • **Experience**: At least 1-3 years of relevant work experience in a customer-facing role.
  • **Skills**: Excellent phone etiquette, verbal, written, and interpersonal skills, with the ability to multi-task, organize, and prioritize work.

**What We Offer:**

  • **Career Development Opportunities**: The chance to grow and develop your career in a dynamic and supportive environment.
  • **Training and Development**: Access to ongoing training and development opportunities to enhance your skills and knowledge.
  • **Stable and Friendly Working Environment**: A stable and friendly working environment that values employee well-being and satisfaction.