UAE National Guest Relations Officer

1 week ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
Job Summary

We are seeking a highly skilled UAE National Guest Relations Officer to join our team at Robinson & Co (Singapore) Pte Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and ensuring seamless interactions with our guests.

Key Responsibilities
  • Welcome and greet all showroom visitors, logging reasons for visit and forwarding to relevant team members.
  • Provide excellent and delightful customer experiences as per company policy and procedures.
  • Resolve customer queries promptly, within company guidelines, before escalating to higher level if necessary.
  • Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
  • Log visits (including time, date and visitor details).
  • Maintain an up-to-date knowledge of personnel and procedures.
  • Deliver a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
Requirements
  1. Customer management and coordination experience
  2. Communication skills
  3. Timely resolution
  4. Proficient in Microsoft Office
What We Offer
  1. A dynamic and supportive work environment
  2. Opportunities for growth and development
  3. A competitive salary and benefits package


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