Genesys Cloud Platform Architect

3 days ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

We are seeking a talented Genesys Software Engineer to join our team at Al-Futtaim Engineering & Technologies. As a key member of our engineering department, you will be responsible for maintaining the latest Genesys contact centre solutions, including SIP Integration, IVR, Inbound, Outbound, Multichannel routing, GVP, Reporting, GIR, QM, WFM, e-Services, and assisting customers with migration from Genesys Engage to Genesys Cloud.

The ideal candidate will have experience in all modules of Genesys Engage & Cloud, manage and support Genesys SIP, IVR, Multichannel Routing, eServices, Call Recording & QM, WFM, Pulse & GCXI, and possess hands-on experience of installation and configuring Genesys applications.

We offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you are passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • Experience in all modules of Genesys Engage & Cloud.
  • Manage and support Genesys SIP, IVR, Multichannel Routing, eServices, Call Recording & QM, WFM, Pulse & GCXI.
  • Hands-on experience of installation and configuring Genesys applications.
  • Ability to conduct L2/L3 level troubleshooting on Genesys Modules.
  • Genesys Certified in CIM Troubleshooting for Support.
  • Knowledge of Genesys Connect will be an added advantage.
  • Expert level of technical skills in:
    • Genesys Screen Recording.
    • Genesys Solution Design and Implementation Skills.
    • Genesys Multimedia (E-Mail, Chat) Routing.
    • Genesys Inbound, Outbound Implementation.


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