Genesys Engage Project Manager

3 days ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

About the Role

We are seeking an experienced Genesys Engage Project Manager to join our team. As a key member of our engineering department, you will be responsible for leading technical projects related to Genesys Contact Centre Solutions.

The successful candidate will have a strong background in Genesys, architecting Genesys solution implementations, assisting presales, and performing POCs. They must possess excellent communication and leadership skills, with experience in managing teams and delivering high-quality results under pressure.

Key Responsibilities

  • Provide level 3 support for problem analysis and resolution to meet SLA timelines and first-time resolution targets.
  • Work closely with project managers in large projects, taking responsibility for team members working on-site and coordinating day-to-day project activities onsite.
  • Lead the technical engineer team of Genesys Engineers for Contact centre business of Al Futtaim Technologies and their customers on both Genesys Engage, Genesys Cloud and migration of customers from Genesys Engage to Genesys Cloud as per customer and company demands.
  • Expert knowledge of Genesys, architecting Genesys solution implementation, assisting presales and performing POC.

Requirements

  • Bachelor's degree in IT / Computer science Engineering or equivalent.
  • PMP Certification.
  • ITIL v4.0.
  • Genesys Certified Professional Cloud.
  • Genesys Certified Professional (minimum 3 modules of Genesys Engage).
  • Minimum 6+ years of experience in installation and maintenance of Genesys Contract Center Solutions (Engage, Cloud and migration from Engage to Cloud).
  • Minimum 3 years of experience in leading the solution delivery activity at customer site.
  • Minimum 3 years of experience in leading the team of Genesys consultants.


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